Refund Policy

This Refund and Cancellation Policy applies to purchases made directly from City Clover, LLC ("City Clover"), unless product-specific terms shown at checkout, in a proposal, or in writing state otherwise.

Custom Setup and Implementation Services

Payments for custom website work, setup, or private implementations become non-refundable once work has begun. Work may be considered begun when City Clover reviews a completed intake or starts research, configuration, design, implementation, customization, or other substantive preparation.

If you request cancellation before work begins, contact us promptly. Any refund is subject to applicable product terms and may exclude non-refundable third-party or processing costs where permitted by law.

Recurring Subscriptions

For products with recurring billing, you may cancel to stop future renewal charges according to the cancellation method provided for that product. Cancellation does not normally refund setup fees, completed billing periods, or prior charges unless required by law or expressly stated at checkout.

Digital Access and Provisioning

Where a product provides immediate digital access, account activation, or other provisioned benefits, amounts attributable to completed provisioning may be non-refundable to the extent permitted by law.

Revisions and Scope

Revision rights vary by product. The scope shown at checkout, in a proposal, or in a written product description controls. Requests outside scope may require a separate fee and are not grounds for a refund of completed work.

Service Problems

If you believe a product or service was not delivered according to the agreed scope, contact info@cityclover.com so we can review the issue. Nothing in this policy limits rights that cannot legally be waived.

Payment Disputes

Please contact us first when possible so we have an opportunity to review and address the issue before a payment dispute is initiated.